Frequently Asked Questions

Common Questions and Answers

  • How do I place an order?
    Orders can be placed through our website only. We do not accept orders over the phone.

  • How do I pay for my order?
    We accept all major debit and credit cards including Visa, Mastercard, Maestro and American Express. All payments are processed online securely through Worldpay. You can also pay through PayPal and Amazon Payments. Sorry, we do not accept payments through cheque.

  • When will I receive my order?

    We have different delivery options available ranging from standard delivery to express delivery. To view these options and find out exactly when you will receive your delivery, please visit the Delivery and Returns page.

  • Can I amend my order once I place it?
    Unfortunately not. Once orders are placed, they are forwarded to our warehouse for processing immediately. You will have to take delivery of your original order. Please place a separate order for additional items required, or return any items you no longer need.

  • Am I able to return my order?

    We want you to be happy with your purchase. If you are not completely satisfied with any of the products you purchase, you can return them to us for a refund. You will find full details of how to arrange a return, and also a list of those items that cannot be returned, within the Delivery and Returns section on our website.

  • How are balloons delivered?
    All balloons purchased through our online store are shipped flat, not helium filled. Helium gas filling service is only available in-store, at an extra cost. Alternatively, you will find disposable helium gas cylinders under the balloons category for you to purchase and fill your balloons at your convenience.

  • How long do helium filled balloons last for?
    Although we are not supplying helium gas filled balloon through our online store, you should be careful as to how much in advance you inflate your balloons for your party. Whether we fill them for you in-store, or you do them yourself, latex balloons will only last you for the same day. They will look their freshest for approximately 7 hours, depending on the quality of the balloon being used. On the other hand, foil balloons can last for a number of days, or even weeks for larger shapes.